Terms of use


MITOI is responsible for the web site The intellectual property rights to are held by MITOI. Equally, all texts, sounds, animations and remaining content are the property of MITOI. Unauthorised use of the information contained on this web site, as well as any prejudice caused to MITOI´S intellectual property rights, or those of third parties who have authorized MITOI to use them, may give rise to the exercise of pertinent legally-available judicial action and, if applicable, liability that may arise from said action.

Any link to the site made from any other web site, be it of public or private bodies, shall be made to the home page, and shall clearly state, in a manner that shall not give rise to User error, that they are being redirected to the web site. Any link that does not meet the aforementioned requirements shall require MITOI´S written authorization.

Any unauthorised reproduction, distribution, sale or transformation, in whole or in part, of content, unless for personal and private use, constitutes infringement of MITOI´S intellectual property. MITOI may carry out, at any time and with no requirement for prior notice, changes and updates to the information contained in this web site or to its configurations or presentation. MITOI accepts no responsibility arising from the connection to or content of any third-party links to which this web site may make reference. MITOI makes no warranty as to the non-existence of interruptions to or errors in accessing this web site or its content, nor that they are up to date, although it shall make its best efforts to, as the case may be, prevent, correct or update them. Consequently, MITOI accepts no responsibility for any harm of or damage of any type that may be caused to Users as a consequence of any failure or disconnections in telecommunications networks that give rise to the suspension, cancellation or interruption of the web service during or prior to its provision.

MITOI also provides no warranty as to the usefulness of the web site or its content for carrying out any specific activity. The purpose of the hyperlinks appearing on this site is exclusively that of informing Users of the existence of other web sites containing relevant information. Said hyperlinks do not constitute any suggestion or recommendation whatsoever. MITOI accepts no responsibility for the content of said linked web sites, for the working or usefulness of the hyperlinks or for the result thereof. Nor does it provide any warranty as to the absence of viruses or anything else therein that may affect Users’ computer systems (hardware or software), documents or files, accepting no responsibility for harm of any kind caused to Users for this reason. Under no circumstances does the existence of linked sites imply the existence of agreements with those responsible therefor or owners thereof, nor any recommendation, promotion or identification of MITOI with the declarations, content or information supplied. MITOI accepts no responsibility for any harm or damage, direct or consequential that may arise from the use of this web site or its content or from any downloading of files that may be carried out, including damage to computers or the introduction of viruses.

Accessing the web site implies no duty on the part of MITOI to ensure the absences of viruses, worms or any other harmful computer element. It is in all case the responsibility of Users to have available the proper tools to detect and disinfect harmful computer programs. Therefore, MITOI accepts no responsibility for any possible security errors that may arise during the provision of the web site service, nor for any possible harm that may be caused to the computer systems (hardware or software) of Users or third parties, nor to the files or documents stored thereon, as a consequence of the presence of a virus on the User computer used to connect to the web site’s services and content, for improper workings of the browser or for the use of non-up-to-date versions thereof.

The Company

These General Terms and Conditions, whose original is drawn up in Spanish, are applicable to all commercial transactions carried out in our virtual web store


Accessing and/or use of the site is completely voluntary and so doing makes one a User. Every User accepts, from the moment of access and without any reservation whatsoever, the content of these General Terms and Conditions of Use, the Privacy Policy and, as the case may be, any Individual Terms and Conditions that may complement replace or modify them in any way with regard to the web site’s services and content. Consequently, Users must carefully read all of the aforementioned documents before using any web site service entirely under their own responsibility. Users may access, print, download and print the General Conditions of Use at any time. These Terms and Conditions shall be permanently accessible on the web site via the “Legal Conditions” link.

Content and information supplied on the web site reserves the right to change the commercial services offered on the web site (changing products, prices, promotions and other sales and service conditions) at any time. makes every effort within its means to provide the information on the website truthfully, accurately and without typographical errors. Should, at any time, there be any error of this type, always unintentional, it shall immediately be made good. Should there be any typographical error in the prices shown and a customer has made a purchase decision based on said error, shall inform the customer of said error, and said customer shall have the right to cancel their purchase at no cost. The content of the web site may, on occasion, contain provisional information on some products. Should the information supplied not be in accordance with the product’s specifications, customers shall have the right to cancel their purchase at no cost.

Sales system

Using the Products menu, you can check out the items in our catalogue, and by choosing a product you can see the details and a description of each article and select the purchase option by clicking on the shopping cart icon. Once you have chosen the product you wish to purchase, you can change the number of products, the colour and other available options shown in the form. To complete your order you must enter your personal details in the form that will appear, as well as the payment and shipping methods and any comments you wish to make on the order, and then select the Next link.   Check that the product details and amounts are correct and click on the complete purchase link. If it does not let you complete your purchase, it means that you have not completed one or more compulsory fields. Fill them in correctly and then clink on complete purchase again.

The last window in the process will indicate the order number and details. You will also be sent an e-mail with a copy of the electronic confirmation that the order has been received.

If, later on, there are any special issues or problems, we will contact you by phone or e-mail to confirm shipping, payment and shipping costs. Please bear in mind that, although the system calculates shipping costs, it does so on an approximate basis, since there may be very heavy or voluminous articles that require special treatment, as will small or very cheap products.

Applicable taxes

All prices for articles featured on the web site include applicable Spanish VAT (IVA). Generally speaking, the rate applied is 21% for the European Union, where this tax is applicable. Sales made to other countries shall not include VAT: nevertheless, the customs authorities of each country shall charge relevant applicable taxes. Due to their special tax system, the Canary Islands, Ceuta and Melilla are deemed non-EU territories. Therefore, purchases made by residents of these territories are VAT-exempt. Customs dispatch and import taxes are not included in the product price or shipping costs, and must be paid at destination by the recipient of the goods.

Stock control

In principle, only goods we have in stock appear on the web site, and we update the articles in our online store every day. In any case, should we receive more orders for an article than there are items in stock at the time, orders will be met on a first come first served basis.

If you have any doubt with regard to our sales conditions, you can contact us via our customer service e-mail address,

Payment methods

The payment methods available are:

Credit card: Via the Caixa Bank secure payment system. Payment details are sent directly to the financial institution, which processes the payment and sends us an authorisation. never receives your credit card details. For your own security, we only accept secure credit cards from any financial institution.

Shipping costs and delivery periods:

Costs are calculated on the basis of the articles chosen and the number of them in your order. Once you have chosen the products you are looking for, you will see the amount of your order and the associated shipping costs in your shopping cart. Orders placed via site are dealt and pick-up from Monday to Friday, not weekends o national/local holidays in the home country. Transit times are given by Transport Company in the home country. Transit times are approximated and based in working days, not weekends o national/public days in destination country.


Customers may choose the shipping method from amongst the options possible for their shipping area. They should bear in mind those delivery periods, service quality, delivery point and cost shall be different for each form of shipping. sends its customers their orders by different prestigious national and international courier services. The delivery date to the customer’s address will depend upon the availability of the product chosen and shipping area. Before they confirm their order, customers will be informed of shipping costs and delivery periods, both approximate, to be applied to their specific order. Nevertheless, both of these may vary on the basis of the specific circumstances of each order. Particularly, delivery periods may be affected by extraordinary issues with the transport company and due to difficulties in delivering the goods.

Should a product price change occur, shall inform the customer of the change by e-mail and the customer may choose to cancel without any additional charge whatsoever.

Order cancellation and returns policy

MITOI guarantees its customers the possibility of cancelling their order at any time and at no cost, provided that notice of the cancellation is provided before the order has been made available to the transport company for shipping. Customers have seven days from receipt of their order to terminate the sales agreement and return the product(s) they have acquired. They must provide MITOI notice, within the stipulated period and by legally-admissible means, of their wish to exercise their right to terminate the agreement. The returned order must be delivered to MITOI, together with the invoice issued. Order return shipping costs shall be borne by the customer. It is very important when you receive your order, carefully examine the packaging. If you notice any anomaly, you should reject it, indicating in writing on the receipt presented by the courier the reason for returning it. Should you accept your order and notice any breakage, you should inform us of the fact by telephone or e-mail within 24 hours of receipt. If you fail to do so, we cannot accept the return of the goods in question. If the cause of the return is that the article in question is defective, MITOI shall bear the shipping costs of the return of the amount paid. Customers may return any article they have purchased on the web site, provided that it is in perfect condition and in its original packaging. In such cases, MITOI shall repay the purchase price by means of a credit to the credit card or a bank transfer to the account indicated by the customer. If a product other than that ordered by the customer is sent in error by MITOI, it shall be recalled and the correct product delivered at no additional charge to the purchaser. In the case of any issue related to the return of articles on our web site, you may contact our Customer Service Department by e-mail at


MITOI customers undertake at all times to provide truthful information on the data requested in the User data forms or when making orders. Customers undertake to accept all the provisions and stipulations contained in these General Terms and Conditions on the understanding that they reflect the best service intentions possible for the type of activity carried on by Customers undertake to make delivery of the order possible by providing a delivery address to which it may be delivered during normal goods delivery hours. Should customers fail to comply with this duty, MITOI shall accept no responsibility for any delay to or impossibility of delivering the order made. In case of transport company can’t deliver the package in address provided from the customer for absence, the transport returns the package to mitoi. Is under customer responsibility the reception of package in the address provided to mitoi filled in contact form. In this case, mitoi will return the purchase amount deducting the delivery and return cost to mitoi. In any case mitoi or Transport Company will be responsible of reception of goods by third party in the address provided by the customer.